Legal
Terms of Use
By creating an account and using the NICOR Lighting website (the “Site”), you agree to these Terms of Use (“Terms”). If you do not agree, you may not create an account or use the Site.
Use of User Data
When you create an account or interact with the Site, NICOR Lighting may collect and store information you provide, including contact details, company information, and form submissions. This information may be used to respond to your inquiries or requests, provide access to products, resources, and account features, and share relevant product updates or communications in line with our Privacy Policy. NICOR Lighting will not sell your personal information to third parties.
Form and Request Submissions
All information submitted through forms, requests, or account features must be accurate and truthful. NICOR Lighting may use this information to process requests, deliver resources, or provide support. While we aim to respond promptly, submission of a request does not guarantee a specific response or outcome.
Links to Other Sites and Tools
The Site may include links to third-party websites or tools for your convenience. These external sites and tools are not maintained or controlled by NICOR Lighting, and we do not endorse, guarantee, or take responsibility for their content, functionality, or availability. Accessing or using third-party sites and tools is entirely at your own risk, and you should review their terms, privacy policies, and safety practices before use.
Intellectual Property
All content on the Site, including but not limited to text, images, graphics, product information, videos, logos, trademarks, and other materials, is the property of NICOR Lighting or its licensors and is protected by applicable intellectual property laws. By creating an account or using the Site, you may view, download, or print content solely for personal, non-commercial, or internal business use. You may not copy, reproduce, distribute, modify, create derivative works from, or publicly display any content from the Site without prior written permission from NICOR Lighting.
Account Security and Responsibility
You are responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree to notify NICOR Lighting immediately if you suspect any unauthorized use of your account. You are responsible for all activity conducted through your account.
Acceptable Use
You agree to use the Site in a lawful manner and not to engage in any activity that could harm the Site, interfere with other users’ access, or compromise NICOR Lighting systems. Prohibited activities include spamming, uploading harmful content, or using the Site for illegal purposes.
Termination of Accounts
NICOR Lighting reserves the right to suspend or terminate accounts at any time, with or without notice, if we believe that a user has violated these Terms or misused the Site.
Electronic Communications
By creating an account, you consent to receive electronic communications from NICOR Lighting, including account notifications, responses to inquiries, and relevant updates or marketing communications.
Cookies and Site Tracking
The Site may use cookies, analytics tools, and other technologies to improve functionality, performance, and user experience. Your use of the Site constitutes consent to such tracking in accordance with our Privacy Policy.
Disclaimer and Limitation of Liability
The Site and its content are provided “as is” and “as available.” NICOR Lighting makes no warranties regarding the accuracy, completeness, or availability of the Site. To the fullest extent allowed by law, NICOR Lighting is not liable for any direct, indirect, incidental, or consequential damages arising from your use of the Site, including reliance on information provided.
Governing Law and Jurisdiction
These Terms are governed by the laws of the State of New Mexico, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of the Site shall be resolved in the state or federal courts located in New Mexico.
Agreement and Updates
By creating an account, you confirm that you have read and accepted these Terms. NICOR Lighting may update these Terms from time to time. Continued use of your account after updates indicates acceptance of the revised Terms.
User Responsibilities
By creating an account and using the NICOR Lighting website, you agree to comply with the following responsibilities. You must be at least 18 years old or of legal age in your jurisdiction to create an account. You are responsible for maintaining the confidentiality of your account credentials, including your username and password, and for all activity conducted through your account. You should notify NICOR Lighting immediately if you suspect any unauthorized use of your account.
All information you submit through forms, requests, or feedback must be accurate and truthful. Any comments, feedback, or other content you provide grants NICOR Lighting a non-exclusive, worldwide, royalty-free license to use, reproduce, and display such content for business purposes, including improving our products, services, and resources.
Accounts are intended for individual use only and should not be shared. NICOR Lighting is not responsible for any issues arising from shared or misused accounts. If the Site integrates with third-party tools or applications, NICOR Lighting does not guarantee their functionality or availability and is not responsible for any errors or downtime caused by such tools.
Product information, resources, and downloads provided on the Site are subject to change without notice. NICOR Lighting is not liable for decisions made based on the content of the Site, including lighting calculations, planning, or installation choices.
If any part of these responsibilities is found to be unenforceable, the remaining provisions will continue to apply.
Privacy Policy
NICOR Lighting (“NICOR,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains what information NICOR collects when you use our website (the “Site”), how we use it, and your rights regarding your information. By using the Site or creating an account, you consent to the practices described in this Privacy Policy.
When you use the Site, we may collect information you provide directly, such as your name, email address, company information, phone number, and any details submitted through forms or account registration. We may also collect information automatically, including your IP address, browser type, operating system, and pages visited on the Site. Cookies and analytics tools may be used to improve your experience.
We use the information we collect to respond to inquiries, requests, or support needs, provide access to account features, resources, and tools, share relevant product updates, promotions, or communications, improve the Site’s functionality, content, and performance, and comply with legal obligations and protect our rights.
NICOR Lighting does not sell or rent your personal information. We may share your information with third parties only as necessary to provide services, comply with legal obligations, or protect our rights. This may include service providers who support Site functionality, hosting, or email delivery.
The Site may contain links to third-party websites or tools. NICOR Lighting is not responsible for the privacy practices, content, or security of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
We implement reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, or misuse. While we strive to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
You may request access to, correction of, or deletion of the personal information you have provided to us. You may also opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in emails or by contacting us directly.
The Site may use cookies, web beacons, and analytics tools to improve performance, analyze traffic, and personalize your experience. You may adjust your browser settings to limit or block cookies, but some features of the Site may not function properly.
NICOR Lighting may update this Privacy Policy from time to time. Continued use of the Site after updates indicates acceptance of the revised Privacy Policy.
If you have questions or concerns about this Privacy Policy or how your information is used, please contact us at NICOR Lighting 2200 Midtown Pl. NE Albuquerque, NM, (505) 343-5390, or support@nicorlighting.com.
Terms and Conditions of Sale
THE FOLLOWING TERMS AND CONDITIONS GOVERN ALL SALES BETWEEN NICOR, INC., ITS DIVISIONS, SUBSIDIARIES, AND AFFILIATES (REFERRED TO HEREIN INDIVIDUALLY OR COLLECTIVELY AS “NICOR”) AND NICOR CUSTOMER. CUSTOMER ACKNOWLEDGES AND UNDERSTANDS THAT ACCEPTANCE OF PURCHASE ORDERS BY NICOR, AND THE ISSUANCE OF INVOICES, IS EXPRESSLY CONDITIONED UPON CUSTOMER’S AGREEMENT TO THESE TERMS AND CONDITIONS.
PAYMENT TERMS
Total balance is due per the payment terms listed on Customer’s invoice. Prior to NICOR approving a Customer for a commercial credit account, all sales will be cash in advance. A $25.00 fee is assessed for checks returned to NICOR due to insufficient funds. NICOR reserves the right to change, terminate, or revoke the terms of commercial credit extended to Customer, at its sole discretion and without notice. Customer agrees to indemnify and hold NICOR harmless against all claims, damages, and expenses arising from a hold on Customer’s account due to an outstanding debt. Unpaid balances exceeding credit terms are subject to a monthly interest charge of 1.5% (18% annum).
TAXES
Price of material sold is exclusive of all gross receipts tax, sales or use tax, and similar taxes. Customer agrees to pay all taxes that are assessed in connection with each invoice. Wherever applicable, taxes will be added to the invoice as a separate charge to be paid by the Customer. In order to be classified as tax exempt, the Customer is required to provide NICOR with an unexpired state Tax Exemption Certificate, issued by the appropriate taxing authorities.
COLLECTIONS
Customer agrees to pay all reasonable attorney fees and costs of collection in the event the Customer defaults in payment of credit extended to them. In consideration of NICOR extending credit, the Customer hereby waives any claims it may have as a debtor in possession under section 547 of the Bankruptcy Code, as well as any state preference law claims under the respective state statute. Customer agrees to immediately notify NICOR in writing in the event of a change in ownership, character, or legal name of Customer’s business. Customer agrees that all invoices, charges, claims, and accounts hereunder, are specifically payable in the city of Albuquerque, Bernalillo County, New Mexico, where this contract is performable, in whole or in part. A dispute arising out of or as a result of, these Terms and Conditions, shall be subject to the laws of the State of New Mexico. Venue for any action filed to enforce this Agreement shall be the Second Judicial District Court for the State of New Mexico or any other county chosen at NICOR’s sole discretion.
SHIPMENT TERMS
NICOR ships all products via F.O.B. Ship Point, which means ownership of goods is transferred to the buyer at the time the goods are tendered to the freight carrier. NICOR reserves the right to select the carrier, routing, and method of transportation. Customer will be responsible for all charges for transportation when a non-NICOR carrier is requested. Partial shipments may be made at NICOR’s discretion. Claims for loss or damage must be reported directly to the carrier. NICOR’s willingness to assist the Customer with such claims does not indicate liability on the part of NICOR for the claim or replacement of the Products.
INSPECTION
Customer is responsible for thoroughly inspecting goods promptly upon delivery. Customer shall notify NICOR in writing within two (2) business days of receipt of shipment of any concealed damage or defect. Failure to do so shall be deemed a waiver of Customer’s right to revoke or reject product due to concealed damage or defect at a later date.
RETURN POLICY
A valid NICOR Return Goods Authorization (RGA) must accompany all returns. To request a RGA, go to www.nicorlighting.com/support/rga. Returned LED product in its original packaging, in resale-able condition, and purchased within the last 6 months will be subject to a 35% restocking fee. NICOR tests all defective product returns; allow 30 days for processing. Visit www.nicorlighting.com/support/rga for complete details on our Return Policy.
LIMITATION AND DISCLAIMERS OF WARRANTIES
All NICOR warranties require that any repair/replacement estimates and costs, including but not limited to equipment rental (if any), and any other cost or expense to be incurred in the repair/replacement of product, be approved in advance and in writing by NICOR. FAILURE TO OBTAIN NICOR’S ADVANCE WRITTEN APPROVAL OF ALL REPAIR/ REPLACEMENT COSTS AND EXPENSES SHALL VOID THIS LIMITED WARRANTY. For complete warranty information go to www.nicorlighting. com/support. All NICOR Warranties are incorporated into these Terms and Conditions by reference herein.
SPECIAL ORDERS
Customer purchase orders for product requiring special application, or for product that is manufactured based on Customer’s specifications, or for non-stock material, (“Special Orders”), will be non-cancellable and non-returnable.
FORCE MAJEURE
If delivery is delayed by 30 days or more by a cause attributable to NICOR, Customer shall have the right to cancel order without being assessed a cancellation fee. NICOR is not liable for a failure to ship or delays in shipment, including but not limited to, causes by force majeure or acts of nature (such as hurricane, flood, earthquakes, volcanic eruption, etc.) or from extraordinary circumstances beyond the control of either party (such as war, strike, riot, civil disturbance, embargo, etc.).
WAIVER
NICOR’s waiver or failure to enforce a breach of these Terms and Conditions by Customer, shall not constitute or be construed as a waiver by NICOR of any further or subsequent breach by Customer.
ENTIRE AGREEMENT
These Terms and Conditions may not be modified or changed except by written document signed by a NICOR authorized representative. Receipt by NICOR of Customer’s purchase order(s) will be deemed an automatic acceptance by Customer of NICOR’s Terms and Conditions.
BY SIGNING THIS AGREEMENT, YOU ACKNOWLEDGE YOUR AUTHORITY TO BIND THE APPLICANT (CUSTOMER) TO THE TERMS AND CONDITIONS STATED HEREIN.
Will Call Policy
At NICOR, we are committed to providing exceptional service to our customers.
To help reduce shipping costs and expedite delivery, we offer local customers the convenience of Will Call order pick-up at our distribution centers:
Albuquerque Distribution Center
2200 Midtown Place NE Albuquerque, NM 87107
Phone: (505) 343-5390
Georgia Distribution Center
6715 Maple Avenue, Suite 200 Buford, GA 30518
Phone: (770) 273-5390
Placing a Will Call Order
When placing an order, please select “Will Call” as your shipping method and include your preferred pick-up date and time.
Will Call Hours
Pick-up is available Monday through Friday, from 8:30 a.m. to 4:30 p.m. (local time), unless otherwise arranged and confirmed. Holiday hours may vary.
Order Processing Guidelines
For same-day pick up, please allow 2 hours for order processing.
Same-day orders must be submitted by 2:30 p.m. local time for pick-up no later than 4:30 p.m.
Orders received after 2:30 p.m. will be available for pick-up at 8:30 a.m. the following business day.
Standard manufacturing and processing lead times apply for all non-stock or out-of-inventory items.
Order Changes & Verification
Changes to orders after submission may be accommodated, but could result in processing delays.
Customers are required to review and sign for all product quantities at the time of pick-up.
Once an order is signed for, NICOR is not responsible for any discrepancies.
Thank you for choosing NICOR. We appreciate your business and look forward to serving you.
General Product Warranty
Each NICOR product will be free from defect in materials and workmanship for a period of one (1) year from the date of delivery to the end-user. Powder Coat paint finish on products, other than natural aluminum or brass, will not exhibit cracking, peeling, excessive fading, or corrosion during the warranty period. Exceptions apply as defined in each NICOR product’s specification sheets, which are incorporated by reference herein. Warranty does not cover improper installation, operation, alterations, power surges, overheating due to external conditions, or acts of nature including but not limited to lightning strikes.
POLE WARRANTY
Each NICOR Pole will be free from defect in materials and workmanship for a period of (1) year from the date of delivery to the end-user. Powder Coat paint finish on products, other than natural aluminum or brass, will not exhibit cracking, peeling, excessive fading, or corrosion during the warranty period. Poles must be installed by a properly insured and licensed contractor, using the supplied anchor bolts and mounting templates. Using a pole product in any manner other than as disclosed in the Application Specification automatically voids the warranty and may cause failure resulting in injury, death, or significant property damage.
ALL NICOR WARRANTIES APPLY ONLY TO NICOR PRODUCTS THAT HAVE BEEN PURCHASED FROM AN AUTHORIZED NICOR DISTRIBUTOR; WHO PURCHASED THE PRODUCT DIRECTLY FROM NICOR; THE PRODUCT WAS NEW AND IN AN UNOPENED NICOR PACKAGE AT THE TIME OF INSTALLATION; AND WAS INSTALLED BY A LICENSED ELECTRICIAN OR UNDER THE SUPERVISION OF A LICENSED ELECTRICIAN.
LED Express Limited Warranty
Subject to the exclusions below, each NICOR LED product, including the LED electronics and components of a property installed NICOR LED product, will be free from defect in materials and workmanship for a period of five (5) years from the original date of purchase. The product shall be considered defective only if 10% or more of the product’s LED components fail. NICOR LED product warranty covers the following performance criteria: LED Light Output will be maintained above 70% of initial output; LED color temperature will not shift more than 200K in CCT; LED driver will operate within NICOR specifications; and the fixture finish, excluding natural aluminum or brass products, will not exhibit cracking, peeling, excessive fading, or corrosion during the warranty period. Exceptions apply as defined in NICOR’s product specification sheets, which are incorporated by reference herein.
This limited warranty is provided to you, the purchaser of the product identified on Seller’s invoice, as your exclusive remedy and applies only to NICOR products that have been purchased from an authorized NICOR Distributor; the product was new and in an unopened NICOR package at the time of installation; and the NICOR product was installed by a licensed electrician or under the supervision of a licensed electrician and used by consumers in the United States or Canada when accompanied with this warranty. This warranty extends only to the first consumer purchaser and is not transferable. A consumer wishing to invoke the terms of this limited warranty must first obtain a RGA number within 30 days of discovery of the defect, and return the product to NICOR for inspection. Once verified to be covered by this limited warranty, NICOR will, at its sole discretion, repair, replace, or refund the purchase price of any product that does not conform to this limited warranty. If NICOR, at its sole discretion, determines that the product should be repaired or replaced, this warranty is limited to the reasonable, customary, and necessary costs and expenses associated with the repair/replacement. This warranty requires that all repair/replacement estimates and costs, including but not limited to equipment rental (if any), and any other cost or expense to be incurred in the repair/replacement of the product, be approved in advance and in writing by NICOR. FAILURE TO OBTAIN NICOR’S ADVANCE WRITTEN APPROVAL OF ALL REPAIR/REPLACEMENT COSTS AND EXPENSES IN WRITING SHALL VOID THIS LIMITED WARRANTY.
THIS LIMITED WARRANTY DOES NOT COVER THE FOLLOWING:
Defects or damages resulting from improper installation, operation, storage, misuse or abuse, accident, or neglect;
Defects or damages resulting from improper service, testing, adjustment, installation, maintenance, alteration, connection to out-of-specification electrical service, corrosive or damp environments, or connection to incompatible equipment or devices (e.g., connecting non-dimmable lighting products to dimmers);
Damage which occurs in transit;
Power surges or overheating due to external conditions
Acts of nature including but not limited to lightning strikes
ANY IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE SHALL BE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY, OTHERWISE THE REPAIR, REPLACEMENT, OR REFUND AS PROVIDED UNDER THIS EXPRESS LIMITED WARRANTY IS THE EXCLUSIVE REMEDY OF THE CONSUMER, AND IS PROVIDED IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. IN NO EVENT SHALL NICOR BE LIABLE, WHETHER IN CONTRACT OR IN TORT (INCLUDING NEGLIGENCE) FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT, OR FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE ABILITY OR INABILITY TO USE THE PRODUCT TO THE FULL EXTENT THESE DAMAGES MAY BE DISCLAIMED BY LAW
Emergency Battery Pack Limited Warranty
Subject to the exclusions below, each NICOR branded Emergency Battery Pack, including the electronics and components of a property installed NICOR branded Emergency Battery Pack, will be free from defect in materials and workmanship for a period of five (5) years from the date of manufacture as indicated by the date code printed on the product label.
This limited warranty is provided to you, the purchaser of the product identified on Seller’s invoice, as your exclusive remedy and applies only to NICOR products that have been purchased from an authorized NICOR Distributor; the product was new and in an unopened NICOR package at the time of installation; and the NICOR product was installed by a licensed electrician or under the supervision of a licensed electrician and used by consumers in the United States or Canada when accompanied with this warranty. This warranty extends only to the first consumer purchaser and is not transferable.
This warranty is further conditioned upon proper storage, installation, use and maintenance. This warranty is not applicable to any Product which is not installed and operated in accordance with the National Electric Code (NEC), the Standards for Safety of Underwriters’ Laboratory, Inc. (UL), the Standards for the American National Standards Institute (ANSI), or, in Canada, the Canadian Standards Association (CSA), and in accordance with NICOR installation instructions.
A consumer wishing to invoke the terms of this limited warranty must first obtain a RGA number within 30 days of discovery of the defect and return the product to NICOR for inspection. Once verified to be covered by this limited warranty, NICOR will, at its sole discretion, repair, replace, or refund the purchase price of any product that does not conform to this limited warranty. If NICOR, at its sole discretion, determines that the product should be repaired or replaced, this warranty is limited to the reasonable, customary, and necessary costs and expenses associated with the repair/replacement. This warranty requires that all repair/replacement estimates and costs, including but not limited to equipment rental (if any), and any other cost or expense to be incurred in the repair/ replacement of the product, be approved in advance and in writing by NICOR. FAILURE TO OBTAIN NICOR’S ADVANCE WRITTEN APPROVAL OF ALL REPAIR/REPLACEMENT COSTS AND EXPENSES IN WRITING SHALL VOID THIS LIMITED WARRANTY.
THIS LIMITED WARRANTY DOES NOT COVER THE FOLLOWING:
Defects or damages resulting from improper installation, operation, storage, misuse or abuse, accident, or neglect;
Defects or damages resulting from improper service, testing, adjustment, installation, maintenance, alteration, connection to out-of-specification electrical service, corrosive or damp environments, or connection to incompatible equipment or devices (e.g., connecting non-dimmable lighting products to dimmers);
Damage which occurs in transit;
Power surges or overheating due to external conditions
Acts of nature including but not limited to lightning strikes
ANY IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE SHALL BE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY, OTHERWISE THE REPAIR, REPLACEMENT, OR REFUND AS PROVIDED UNDER THIS EXPRESS LIMITED WARRANTY IS THE EXCLUSIVE REMEDY OF THE CONSUMER, AND IS PROVIDED IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. IN NO EVENT SHALL NICOR BE LIABLE, WHETHER IN CONTRACT OR IN TORT (INCLUDING NEGLIGENCE) FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT, OR FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE ABILITY OR INABILITY TO USE THE PRODUCT TO THE FULL EXTENT THESE DAMAGES MAY BE DISCLAIMED BY LAW.
