Return Goods Authorization

• All return requests must be submitted and approved prior to returning any product
• Products must be new, unused, in original packaging, and in resalable condition
• Customer is responsible for all freight return charges unless the return is due to shipping damage, defective product, or company error
• Discontinued items are not eligible for return.
• Inventory purchased that is over a 1-year supply is not eligible for return.
• Custom, MTO, and special-order items may be non-returnable or subject to higher manufacturer restocking fees
• Returns without prior authorization may be refused
• Receiving an RGA does not guarantee credit approval
• Once issued, an RGA is valid for 30 days
• Proof of return is the customer’s responsibility; customers must retain all return tracking information

• Customer Ordered Incorrect Product (Customer Reordering Correct Item)
  If a customer orders the wrong product but is placing an order for the correct replacement item:
  • No restocking fee will be charged
  • Customer is responsible for return freight charges

_{This exception is intended to support quick correction of ordering mistakes while maintaining fairness on freight costs.}

• Standard Stock Item Returns / Return Due to No Sales / Overstock Inventory
  If a customer is returning product due to slow sales, excess inventory, stock cleanse, or lack of product movement:
  • A 25% restocking fee will apply
  • Customer is responsible for return freight charges

_{This applies especially when product has been held in customer inventory for an extended period, reducing our ability to sell the product elsewhere. Products must be undamaged, unaltered, and returned in original packaging within one year of purchase.}

• Non-Stock / Special Order Returns
  Special orders are built specifically to customer requirements and, as such, cannot be canceled, returned, or approved for restocking once production has begun. Due to their customized nature, these items cannot be resold as standard inventory and would result in excess, obsolete stock and financial loss for the company. Therefore, special orders are considered for final sales and are not eligible for return or approval, unless approved by the CEO.
• Company Error / Damaged / Defective Product
  If the return is due to shipping damage, product defect, Concealed Damage or shipping the incorrect item by NICOR:
  • No restocking fee
  • Return freight will be covered by NICOR

_{NICOR must be notified within two (2) business days of delivery if an incorrect item is received. NICOR must be notified within thirty (30) days for Concealed Damaged of items received.
All defective product returns are verified and tested by NICOR. Please be specific when submitting defective returns and include detailed comments describing the issue. Please allow up to 30 days for processing.}

• Light Pole Returns
  Light pole returns follow the Standard Stock Item return terms above, with additional freight considerations specific to pole shipments:
  • A 25% restocking fee applies to returned poles, consistent with standard stock item returns.
  • Customer is responsible for return freight charges.
  • Products must be undamaged, unaltered, and returned in original packaging within one year of purchase.

_{Freight Threshold Adjustment: Orders of 6 or more poles ship with freight prepaid (free). If a return reduces the total quantity on an order to fewer than 6 poles, the flat freight rate of $1,250 for orders of 5 poles or fewer will be applied retroactively and deducted from the customer’s credit.}

Upon receiving a shipment, the customer must thoroughly inspect all goods before signing delivery paperwork. If a customer signs for a shipment from the freight carrier as complete and in full, and later discovers missing product, shortages, or freight damage:

• It becomes the customer’s responsibility to file a freight claim directly with the carrier.
• NICOR will not be responsible for shortages or damages discovered after delivery has been accepted without notation at the time of receipt.

The following items are not eligible for return or credit:

• Product packaging that is written on, marked up, relabeled, repackaged, or altered in any way
• Unauthorized product returns
• Product not listed on the approved NICOR RGA
• Product with missing parts, hardware, manuals, instructions, or packaging components
• Free goods, free samples, or promotional items
• Previously installed or used product
• Non-defective discontinued product
• Destroyed product or field scrapped product without prior NICOR authorization

_{Unauthorized returns may be refused upon delivery or may be subject to a $50 processing fee.}

Once your request is approved:

• NICOR will issue an RGA via email
• Return shipping instructions will be included and must be followed
• Shipping reimbursement outside NICOR’s provided instructions will not be credited
• Total quantity returned is based on NICOR’s count upon receipt
• Valid product returns will receive a credit memo to the customer’s account

All returns are subject to review and approval by management based on:

• Product condition
• Timing of the request
• Vendor restrictions
• Resale potential
• Compliance with return procedures

_{Our goal is to remain fair and flexible while protecting inventory investments and maintaining product availability for all customers.}