Return Goods Authorization
To maintain product quality and fair handling, all returns require a Return Goods Authorization (RGA) request and meet the eligibility criteria outlined below. Please review the following guidelines carefully before submitting the RGA request. Upon successfully submitting the RGA request, you will receive an email acknowledgement. This email acknowledgment does not initiate an automatic replacement process. If a replacement is needed, please submit a new Purchase Order to [email protected].
- Must be undamaged, unaltered, and in original NICOR packaging.
- Must have been purchased within the last 12 months.
- Non-defective stock or overstock returns may be accepted within 12 months.
- A 35% restocking fee may apply.
- LED overstock returns are only accepted within 12 months of purchase.
- Incorrect items must be reported within 2 business days of delivery.
- Late notifications may result in refusal, no credit, or a restocking fee.
- Defective items are verified and tested by NICOR.
- Describe the issue clearly when submitting your request.
- Allow up to 30 days for processing.
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- Packaging that is written on, marked, or altered.
- Unauthorized returns.
- Returns not listed on the NICOR RGA.
- Items damaged by misuse, surges, or miswiring.
- Products with missing parts, manuals, or accessories.
- Free samples, promotional items, or giveaways.
- Previously installed or used products.
- Discontinued non-defective items.
- Freight-damaged products.
NOTES:
- Customers must file freight claims directly with the carrier.
- Concealed damage must be reported within 3 business days.
- Late claims waive the right to dispute payment.
- Once approved, NICOR will issue an RGA by email.
- Return shipping instructions are incltuded in the RGA.
- Shipping costs outside of the RGA instructions will not be credited.
- Customers are responsible for proof of return.
- Keep your return tracking information.
- Expired RGAs are deleted, and a new request is required.
- Quantities received are verified by NICOR’s account.
- Destroyed or field-scrapped products without prior approval are not eligible for credit.
- Credit memos are issued for valid product returns.
