Requesting a Return Goods Authorization (RGA)

Information you will be asked to provide:

  1. Your company name, address, phone number, and account number
  2. A contact name and email address
  3. The NICOR part number of the product you want to return
  4. A NICOR invoice number and your purchase order number showing the purchased item(s). Invoices cannot be more than a year old.
  5. A detailed reason for the return request.
Returnable Items
  1. Undamaged, unaltered NICOR products, in their original packaging with a purchase date within the last year.
  2. Non-defective product returned as a stock cleanse or as overstock. Overstock Returns maybe authorized on products purchased within 12 months only and may be subject to a 35% restocking fee. Due to rapid changes in solid-state lighting products, LED overstock returns may be authorized on products purchased within six months only in may be subject to a 35% restocking fee.
  3. Products shipped by NICOR in error. NICOR must be notified if an incorrect item is received by the customer within two (2) business days of delivery.  NICOR may refuse to accept the return; may choose not to grant credit; or may assess a restock fee on returns not meeting this time frame.
  4. Defective product. All defective product returns are verified and tested by NICOR. Be specific about the problem when submitting your return request for defectives. Use the comment field on the submittal form to provide further details. Please allow 30 days for processing.
Non-Returnable Items
  1. NICOR’s product packaging that is written on, marked up, repackaged, relabeled, or altered in any way.
  2. Unauthorized product returns. Unauthorized returns may be refused upon delivery to NICOR, or if accepted, may be subject to a $50 processing fee. 
  3. NO CREDIT will be issued for returned product that is not listed on your NICOR RGA.
  4. If defective product is determined to be fault of customer, i.e. damaged, surge issues, mis-wiring or no issue, no credit will be issued. Product will be field scrapped and not returned. 
  5. Product that has missing parts or missing pieces. All components, instructions, hardware, manuals, etc., must be kept with the product in the original packaging.
  6. Product that NICOR distributed as free goods, free samples, or for a promotional purpose.
  7. Previously installed product and used product.
  8. Non-defective product that is discontinued. Contact your Customer Service Rep for a list of discontinued products.
  9. Freight damaged product. NICOR ships F.O.B. factory (title passes to the buyer when the carrier signs the bill of lading). Upon receiving a shipment, the customer must note damaged/missing items on the delivery receipt, then file a freight claim with the carrier. The customer is responsible for thoroughly inspecting goods promptly upon receipt. Customer must notify NICOR in writing within two (2) business days of receipt of shipment of any concealed damage or defect. Failure to do so shall be deemed a waiver of Customer's right to refuse payment due to concealed damage or defect later.
What to Expect
  1. Once your request is approved, NICOR will issue an RGA. The RGA will be emailed to you. The Return Shipping instructions will be listed on the RGA. Follow these instructions. Reimbursement for shipping costs that you incur outside of the return instructions we provide on the RGA will be denied for credit.
  2. Proof of return is the customer’s responsibility. Make sure you save your return tracking information.
  3. Once you receive your RGA it is valid for ONLY 30 days. Expired RGA's will be deleted after 30 days and a new request will need to be submitted. Receiving an RGA does not guarantee a credit.
  4. The total quantity returned is based on NICOR’s count at the time of receipt.
  5. Destroyed product/field scrapped product without NICOR’s prior authorization is not eligible for credit.
  6. NICOR will issue a credit memo to your account for all valid product returns.

Have Technical Questions?

Call our support line: 1-800-821-6283

Choose which applies to your return. Upon successfully submitting a return request, you will receive an email acknowledging your request.

If a replacement item is needed please contact NICOR to generate a new Purchase Order. Receiving an email from a submitted Return Request Form does not initiate an automatic replacement process.

Start a new Return Goods Authorization Request